Quality is frequently defined as meeting the customer’s requirements the first time and every time. Quality is also defined as conformance to a set of customer requirements that, if met, result in a product that is fit for its intended use.
Quality is much more than the absence of defects, which allows us to meet customer expectations. It requires controlled process improvement, allowing loyalty in organizations. Quality can only be achieved by the continuous improvement of all systems and processes in the organization, not only the production of products and services but also the design, development, service, purchasing, administration, and, indeed, all aspects of the transaction with the customer. All must work together toward the same end.
We at EcomNets believe that Quality can only be seen through the eyes of the customers. An understanding of the customer’s expectations (effectiveness) is the first step; then exceeding those expectations (efficiency) with communications playing a key role.
Exceeding customer expectations assures meeting all the definitions of Quality.
EcomNets believes that Quality can be achieved and maintained in 3-step process
- Understanding Quality
- Cost of Quality
- Implementing and Maintaining Quality
Software Quality Practice at EcomNets believes that Initiation of Software Quality shall begin with the Quality Control (QC) and Practice it by means of Quality Assurance (QA). It is a very common that people understand Quality Control and Quality Assurance to be one and the same but we consider that QC and QA to be the two eyes of Quality. They are two distinct activities which when implemented shall result in a Quality Product and achieving Vision of Quality.
Quality Control (QC) is a set of processes and methods used to compare, verify and validate the product quality to requirements and applicable standards or customer’s expectations. It also includes steps of actions to be taken when a non-conformance is observed. Quality Control uses reviews and various types of testing activities performed to focus on detection and correction of defects before shipment of products.
Quality Assurance (QA) is the set of activities including facilitation, training, measurement and analysis that are needed to provide adequate confidence that processes are established and continuously improved in order to produce products or services that conform to requirements and are fit for use.